Terms & conditions

This page tells you information about us and the legal terms and conditions on which we sell any of the products listed on our website to you.

These terms will apply to any contract between us for the sale of products to you. Please read these terms carefully and make sure that you understand them, before ordering any products from our site. Please note that before placing an order you will be asked to agree to these terms and conditions.

If you refuse to accept these terms, you will not be able to order any products from our site.

We amend these terms from time to time. Every time you wish to order products, please check these terms and conditions to ensure you understand the terms which will apply at that time.

Intellectual Property ownership

Unless otherwise noted, all text, content, and documents on the website, any names, logos, trademarks, service marks, brand identities, characters, trade names, graphics, designs, copyrights, trade dress, or other intellectual property appearing in the website, and the organization, compilation, look and feel, illustrations, artwork, videos, music, software and other works on the website are owned by the company or used with permission or under license from a third party, and are protected under copyright, trademark and other intellectual property and proprietary rights laws. As between the company and you, all right, title and interest in and to the content will at all times remain with the company and/or its owners. All brand names, product names, titles, slogans, logos, or service names and other marks used on the Website, are registered and/or common law trade names, trademarks or service marks of the company.

Restriction on use

You are only permitted to use the content and/or any services and products on the website for lawful purposes as provided in the terms. Any other use or misuse of any content is strictly prohibited. The company grants you a non-exclusive, limited, personal, non-transferable, revocable, license to access and use the content, without right to sublicense, under the following conditions: you shall not, without the company’ express written consent:

(a) copy, retransmit, modify, disseminate, display, perform, reuse, re-post, broadcast, circulate, or otherwise distribute the content, or modify or re-use all or part of the content,

(b) use any trade name, trademark, or brand name of the company in metatags, keywords and/or hidden text,

(c) create derivative works from the content or commercially exploit the content, in whole or in part, in any way, and

(d) use the website, the content, and/or any portion thereof, in any manner that may give a false or misleading impression, attribution or statement as to the company, the owner, or any third party referenced therein.

The company reserves all other rights. You shall not alter, remove or obscure any copyright notice, digital watermarks, proprietary legends or any other notice included in the content. Except as expressly provided herein, nothing on the website shall be construed as conferring any license under the company’s and/or its owner’s intellectual property rights, whether by plea, implication or otherwise. Notwithstanding anything herein to the contrary, the company may revoke any of the foregoing rights and/or your access to the website, or any part thereof, including the blocking of your IP Address, at any time without prior notice.

Privacy Policy

We only use your personal information in accordance our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read these, as they include important terms which apply to you.

Consumer

This clause only applies if you are a consumer.

If you are a consumer, you may only purchase products from our site if you are at least 18 years old.

As a consumer, you have legal rights in relation to products that are faulty or not as described under the Consumer Rights Directive which came into effect in Ireland in June 2014. Nothing in these terms will affect these legal rights.

Business Customer

This clause only applies if you are a business.

If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase products.

These terms and any document expressly referred to in them constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of the us which is not set out in these terms or any document expressly referred to in them.

Contract

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. We will confirm our acceptance to you by sending you an e-mail that confirms that the product will be despatched.

If we are unable to supply you with a product, for example because that product is not in stock or no longer available or because of an error in the price on our site , we will inform you of this by e-mail and we will not process your order. If you have already paid for the products, we will refund you the full amount as soon as possible.

When you download your own picture we recommend that it has at least 300 dpi for best quality of your product. If you use a picture with less dpi we will print it on your own responsibility.

Our Right to Vary These Terms

We may revise these terms from time to time in the following circumstances:

-changes in how we accept payment from you; and

- changes in relevant laws and regulatory requirements.

Every time you order products from us, the terms in force at that time will apply to the contract between you and us.

Your Consumer Right of Return and Refund

This clause only applies if you are a consumer.

If you are a consumer, you have a legal right to cancel a Contract under the Consumer Rights Directive which came into effect in Ireland in June 2014. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract under these regulations is available from citizeninformation.ie. However, this cancellation right does not apply to custom made products. Your legal right to cancel a contract starts from the date of the receive email with order confirmation, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of seven working days in which you may cancel, starting from the day after the day you receive the products. Working days means that Saturdays, Sundays or public holidays are not included in this period. To cancel a contract, you must contact us in writing by sending an e-mail to returns@sandhills.ie. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail.

You will receive a full refund of the price you paid for the products. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation.

If you have returned the products to because they are faulty or mis-described, we will refund the price of a defective product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us. We refund you on the credit card or debit card used by you to pay. We are unable to provide refunds for products damaged by being incorrectly applied or hung.

If the products were delivered to you:

-you must return the products to us within 7 days of receipt in their original undamaged packaging;

- unless the products are faulty or not as described, you will be responsible for the cost of returning the products to us. Details of your legal right to cancel and an explanation of how to exercise it are provided in the email with contract confirmation. As a consumer, you will always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by the returns. Advice about your legal rights is available from citizeninformation.ie.

Delivery

We will make every effort to deliver orders and services in good time. Our quoted delivery times are approximate. Delivery can take place up to 25 working days from the start of the contract (once payment is received). We cannot be held responsible for delays or errors made by third party courier or postal services. We will always ensure that the order is securely sealed in rigid packaging. Any damage that the package may incur during transit should be noted upon delivery and signed for as damaged. The customer is responsible for any customs duties and taxes levied at the point of entry into the destination country. You own the products once we have received payment in full, including all applicable delivery charges.

Our Products

The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images. Although we have made every effort to be as accurate as possible, all sizes, weights, dimensions and measurements indicated on our site have a 7% tolerance. The packaging of the products may vary from that shown on images on our site. All products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the product you have ordered is not available and we will not process your order if made.

Sandhills does not warrant damage to the interior wall surface caused by removing film even if are movable adhesive was used. Removing a graphic can cause damage to the wall. Due to the variety of wall surfaces Sandhills cannot guarantee damage free removal. The amount of damage can be reduced or eliminated by following the inspection, cleaning and preparation guidelines.

Price of Products and Delivery Charges

The prices of the products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of product(s) you ordered, please see clause below prices for our products may change from time to time, but changes will not affect any order which we have confirmed. The price of a product includes VAT (where applicable) at the applicable current rate chargeable in the Republic of Ireland for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.

The price of a product is include delivery charges only in ROI. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to our delivery options.

Our site contains a large number of products. It is always possible that, despite our reasonable efforts, some of the products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

-where the product's correct price is less than the price stated on our site, we will charge the lower amount when dispatching the products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price; and

-if the product's correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

Pay options

You can only pay for products using a debit card or credit card or bank transfer. We accept the following cards: Visa, Visa Debit, Visa Electron, Mastercard, Maestro. Payment for the products and all applicable delivery charges is in advance.

Other Important Terms

We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these terms.

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an event outside our control. an event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks [or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. If one of this takes place that affects the performance of our obligations under a contract we will contact you as soon as reasonably possible to notify you and our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control.

You should print a copy of these terms or save them to your computer for future reference.

Privacy and security

Sandhills respects your right to privacy. As part of the internet store's facility, Sandhills will retain certain information including your name, address, phone number(s), e-mail address, IP address, billing address and shipping address and product selection.

This information will be retained in accordance with our obligations under the Data Protection Act 1988. Sandhills may use your personal data for the following purposes:

-to fulfil your order;

-if there are any queries on your order or if there is a problem with fulfilling your order;

- to advise you of any promotional offers that may be of interest to you;

-to facilitate ease of use of the site by you so that you do not have to input all your details again should you re-visit the site. For this purpose our website uses “cookie”technology. You may de-activate cookies on your Internet browser although this may inhibit your ability to use all features on the site.

Your information will be held by Sandhills (or its successors, assigns or purchasers) another than for the purpose of fulfilling your order. If you do not wish to receive information from Sandhills about our promotional offers from time to time please unsubscribe

Cookie Policy

Cookies are small text files sent from a website and stored in the user’s web browser while user is browsing a website.
At Sandhills.ie we use cookies in order to make the website easier to use, analyze how well our website is performing and to remember you when you return to our site. More information about the type of cookies that we use on Sandhills are set out in the box below. 
Using Sandhills.ie means you agree to our use of cookies. You can choose to restrict or block cookies set on Sandhills.ie through your browser settings at any time. Please note that certain cookies may be set as soon as you visit this website, but you can remove them using your browser settings.
However, please be aware that restricting or blocking cookies set on Sandhills.ie may impact the functionality or performance of our website.
The following categories of cookies are currently set on Sandhills.ie:

Strictly Necessary:

Strictly necessary cookies are essential for the use of the features on sandhills.ie 
Accepting these cookies is a condition of using Sandhills.ie. If you block these cookies we cannot guarantee website performance.

We use these cookies to:
-Remember products added to your shopping basket
-Remember selections or information you have entered when you navigate to different pages during your session on Sandhills.ie
-Acknowledgment of the cookie notification

Performance

Performance cookies collect information about how Sandhills.ie is used so that we can improve the site. All information collected by these cookies is anonymous.
Accepting these cookies is a condition of using Sandhills.ie. If you block these cookies we cannot guarantee website performance.

We use these cookies to:
-Provide statistics

- Analytics on how Sandhills.ie is used

Functional

Functional cookies allow Sandhills.ie to remember choices you make such as your user name and log in details.
Accepting these cookies is a condition of using Sandhills.ie. If you block these cookies we cannot guarantee website performance.

We use these cookies to:
-Allow the use of social networking widget

Information About Us

We operate the website www.sandhills.ie. We are a company with registered name under CRO number 480668.

To contact us, please send email to contact@sandhills.ie or ring us: 0214897426.

Last updated 04/02/2021